Questions to ask a security guard company before hiring them.

Choosing the correct security guard agency should be one of the most important decisions you, your business or your community will ever make. You are trusting your safety to them the personnel they employ.  Asking the following questions will help you make the right choice when selecting a private security company:

Is the company licensed?

In the state of Michigan, private security companies must be licensed through the State of Michigan. Ask to see a copy of their license. The name of that company should be printed on the license. If it is not in that companies name, that company is unlicensed.  The  company should document employees. The State of Michigan no longer requires background checks for employees of a security guard agency.  It is up to the company you're hiring to conduct pre employment screenings. Make sure they are doing this and ask for proof. Not doing so could mean you are letting a violent felon or sexual predator into your place of business. Hiring an unlicensed company puts you at increase risk of being sued and could put you in danger. 

Is the company bonded?

Michigan requires security guard agencies to obtain  bonding in the amount of $250,000 or more. 

Still unsure if they are licensed?

If you are still unsure contact the Michigan Department of licensing and regulatory affairs to verify.

Do they have references?

Ask for current references and contact them. Find out what specific services they are receiving and what their experiences have been. Ask them if they have ever used another company and how their services compare. 

Is the company insured?

Make sure the private security company you are considering carries liability insurance. Ask to be shown proof. 

Do the security officers present a professional image?

The company’s security officers should wear professional uniforms. They should be neat, clean and polished looking. If they are wearing t-shirts or don't look professional, remember they are representing your company as well.  If they don't look professional this should raise some red flags.

Are they the lowest bidder?

The lowest bid is not always the best and probably is that cheap for a reason. If a private security company’s prices are significantly lower than others, they may plan to cut expenses by hiring unskilled workers or failing to have proper insurance. Remember, you get what you pay for. 

Does the company monitor its guards?

Many security guards work off shift hours when the security company’s office is closed, and lack of supervision is one of the top complaints in the private security industry. A top private security company should have chain of command that stays in contact with its officers.  

Does the company document incidents and complete daily report logs.  on my property?

Reputable security companies daily report logs, incident reports, and other such documents/ records. This protects both companies from liability. 

Does the company set up custom security plans?

a one size fits all approach should never be taken. Make sure they are setting up plans to meet your facility and companies unique needs. 

Does the company provide me other services such as light checks or lock ups if I need them?

All services and fees should be clearly specified in your contract.

Does the company have 24 hour communication in place for emergencies if I need to reach them?

A private security company should provide you with a way to contact a supervisor, even at night, on weekends and during holidays.